CRM is a concept that refers to procedures, strategies and systems that companies use to manage and examine consumer interactions and info all through the client lifecycle, with the purpose of enhancing enterprise associations with buyers, helping in consumer retention and driving income growth. CRM systems are designed to compile information on consumers throughout various channels, which could include the company's site, phone, live chat, direct mail, advertising and marketing materials and social media. CRM methods can also give employees detailed data on customers' personal information, acquire history, getting choices and worries. نرم افزار CRM نرم افزار مدیریت ارتباط با مشتری بهترین نرم افزار CRM
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